Shopping Guide

Seller Hayashi Hardware LLC.
Representative Ikuo Hayashi (CEO)
Location 1-25 Nishishinmachi, Tokushima City, Tokushima Prefecture, JAPAN 770-0902
TEL +81 - (0)3 - 6555 - 3848
Business hours Monday to Friday 10:00 to 18:00
(Closed on Saturdays, Sunday, Public holidays In JAPAN, and Dec.29 - Jan.2)
Sales price Described for each product
Necessary expenses besides sales price Consumption tax / Shipping
Payment Method < Credit Card >
VISA / Mastercard / AMEX / JCB * Our website uses the SSL system for payment. During the transaction process, your credit card number will be encrypted for safety. * The name on the credit card must match the name of the person who places the order.
< Bank transfer >
A bank transfer can be accepted from a Japanese bank account only, to our designated Rakuten Bank account. Payment is due within 5 business days of the date of the order. * If payment is not confirmed within 5 business days, your order will be cancelled. Please place another order.
We can ship to these countries Japan / United States / Canada / Singapore / Australia
Delivery time < Domestic shipping >
Orders will be shipped within 2 business days by Japan Post (Yu-Pack).
Delivery typically takes 2 to 5 business days.

< International shipping >
Orders will be shipped within 2 business days by EMS (express shipping - packages will have individual tracking numbers). Delivery typically takes 4 to 14 business days.

* Please note that we are closed for public holidays such as New Year's holidays, Golden Week (last week of April to early May) and Obon holidays (mid- August). Therefore, we may not be able to respond to your request at these times. We apologize for any inconvenience.
Rates < Domestic shipping >
\900 (flat-rate) Free shipping on \30,000+ orders (including tax)
< International shipping >
Singapore : US $23
United States / Canada / Australia : US $30 Import duties and VAT; taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Your order may be subject to VAT, import and/or taxes, which are levied once your package reaches your country. We ship your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office.
* All products are shipped from Tokushima, Japan.
Returns and cancellations We accept return or exchange requests for unused items.
Please contact us with any concerns using the online form within 8 days of the date you received your order.
* We do not accept returns after this 8-day period or if you have already used the product.
* We undertake the shipping cost for returns due to initial damage or inconvenience caused by our oversight.
* For returns due to the customer's preference, all of the shipping charge and applicable administrative fees are to be covered by the customer.
The colors and textures of the products The actual products may be somewhat different from the pictures on our website, as the colors you see on the screen is dependent on various factors, such as your screen brightness and room lighting.
* For further inquiries about the colors and textures of our products, please contact us using the online form prior to purchase.