Our Support
For long-term usage while maintaining sharpness, regular care and maintenance are essential.
"I'm not confident about sharpening my knife with a whetstone.", "My knife is still blunt even after I sharpen it.", "The blade of my knife is rusty." If you have concerns like these or you are worried about proper maintenance, please contact us for support services.
Re-sharpening of the blade
Chipping repair
Rust removal
Issues during use and other questions
High-quality maintenanceby a skilled professional of blade handling.
Our seventh-generation master, who has 33 years of experience in sharpening blades and handling countless kinds of edged tools, offers a complete maintenance service for your knife.
With keen, professional eyes, he inspects your knife in depth and detect damages in the blade that you may not even notice when you normally use it. Our appropriate, flexible maintenance will revive your knife to its original state at time of purchase.
Point 1
The inherent sharpness and functions of a knife will be recovered by sharpening it in a proper and careful way.
Point 2
The blade may get wear and tear or the shape may slightly change by utilizing the knife. By applying a sharpening method which is best suited for the knife, the original edge will be restored.
Point 3
Even if the chips or damages are significant, we will be able to bring the initial sharpness back.
Fees and process of support
Service fees
Sharpening / ¥1,500
Other maintenance / We will advise you of the fee after receiving your concerns and confirming the state of your knife.
Shipping cost
Our service fees do not include shipping.
Please note that the shipping cost will be at your own expense.
If you would like us to ship your knife back to you after service, you will be invoiced for the postage.
* Shipping methods and our address can be found on the warranty included in the product package.
Process
Process
Notification
If a kitchen knife is damaged or lost during shipment, it is not covered by the warranty of Hayashi Hardware LLC.
Please understand that you need to contact the shipping company you requested.
* Shipping methods and our address can be found on the warranty included in the product package.
Daily Care
Performing a little regular maintenance plays a big role in long-lasting sharpness.
Easy care after use.
Clean the knife immediately after using it. Wash it thoroughly with dish soap and rinse with warm water.
Wipe all the moisture away with a dry cloth. Make sure there is no moisture left on the blade to prevent rust.
Do not ever put the knife in the dishwasher.
Your knife is getting dull?Then, sharpen it lightly.
Thoroughly wet the whetstone.
On a flat surface, lay a cloth or wet towel and put the whetstone on top of it. Make sure the whetstone is stable.
Hold the knife diagonally to the whetstone.
Lay the blade on the whetstone and then, slant the knife at approximately a 15-degree angle.
While maintaining a consistent angle, sharpen the blade slowly and evenly.
If the whetstone dries while sharpening, apply some more water on it.
Storage is key if you put away your knife for some time.
You may be performing regular maintenance or sharpening your knife once a month, but perfect care is not something that can be easily managed at home.
Therefore, we recommend that you contact us at least once a year for professional maintenance, especially for the blade of your knife.